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Returns & Exchanges
We want you to be happy with your order. Which option applies depends on what went wrong. Contact us within 7 days of delivery with your order number and clear photos.
Last updated: September 2026
If ALBARKA made a mistake
If we sent the wrong item, the wrong size or colour compared with your order, or the wrong print, we will replace it or refund you. You do not pay anything extra.
If the product is damaged or defective
If your item arrives damaged or has a manufacturing or printing defect, send us photos within 7 days of delivery. We will replace it or refund you, and we cover the collection and delivery.
If you chose the wrong size
If you picked a size that does not fit, you can exchange it for another size, subject to stock. The item must be unworn, unwashed and in its original condition. The delivery cost for a size exchange is paid by the customer.
Printed and made-to-order items
Items printed or made to your own selection (for example a design and garment you chose in ALBARKA Mirror) cannot be returned because you changed your mind. They are covered in full if we made a mistake or the item is damaged or defective.
Not accepted
We cannot accept items that have been worn, washed, altered or damaged after delivery.
How refunds work
Orders are paid on delivery, so approved refunds are returned in cash or by bank transfer to the account you give us.
How to start
Message us on WhatsApp or use the Contact page with your order number, what happened and photos. We will reply with the next steps.
Questions? Contact us on WhatsApp or through the contact page.
Terms & Conditions · Returns & Exchanges · Shipping & Delivery · Your photos. Your control.